A Front Desk Experience,
Without the Overhead
OpenHandoff isn't software you manage — it's a service that handles your calls. We set everything up, customize it to your business, and ensure every call is handled exactly how you want.
- Fully customized to your business
- One dedicated agent per location
- Trained on your specific workflows
- Consistent professional experience
- Detailed call summaries provided
- Works alongside your existing team
What We Handle For You
From simple inquiries to complex scheduling, we've got you covered.
Inbound Call Handling
Every call answered professionally within 3 rings. No voicemail, no missed opportunities.
Appointment Booking
Book new appointments directly during the call, integrated with your existing scheduling system.
Appointment Rescheduling
Handle reschedule requests smoothly, finding available times that work for both parties.
Appointment Cancellation
Process cancellations professionally while attempting to reschedule when appropriate.
Availability Checks
Answer questions about your availability and business hours accurately and quickly.
FAQ Handling
Answer common questions about your services, pricing, and policies consistently.
Smart Call Transfers
Route urgent calls to the right team member while filtering non-urgent interruptions.
Emergency Handling
Recognize emergencies and follow your escalation procedures immediately.
After-Hours Coverage
Handle calls 24/7 with appropriate after-hours messaging and urgent escalation.
Clear Scope, Clear Value
We focus on what we do best — handling inbound calls professionally. We don't try to be everything to everyone.
We Focus On
- Inbound call handling only
- Front-desk style interactions
- Appointment management
- Professional call routing
Not Our Focus
- Outbound sales calls
- Technical support troubleshooting
- Multi-step complex workflows
- Chat or email support
See OpenHandoff In Action
Book a personalized demo and see exactly how we'd handle calls for your business.