OpenHandoff - Professional Call Handling for Service Businesses

Introduction

OpenHandoff ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our call handling services.

Information We Collect

Business Information: When you sign up for our services, we collect information about your business including business name, contact information, and operational details necessary to provide our call handling services.

Call Data: We process inbound calls on your behalf, which includes caller information provided during calls, call recordings (where permitted), call transcripts, and call metadata such as time, duration, and outcome.

Usage Data: We collect information about how you interact with our services, including access logs and feature usage.

How We Use Your Information

To provide and maintain our call handling services
To communicate with you about your account and our services
To improve and optimize our services
To comply with legal obligations
To protect our rights and prevent fraud

Data Sharing

We do not sell your information or your callers' information to third parties. We may share information in the following circumstances:

With service providers who assist in delivering our services
When required by law or to protect our legal rights
With your consent or at your direction
In connection with a business transfer or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

Data Retention

We retain call data and business information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data subject to our legal retention requirements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access to your personal information
Correction of inaccurate information
Deletion of your information
Objection to certain processing
Data portability

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@openhandoff.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.